Responsible Gaming at crekcex

01 Our Commitment to Safe Play

crekcex is committed to providing a gaming environment that is safe, fair, and genuinely enjoyable for every player in Bangladesh. We recognise that while the vast majority of our players gamble recreationally and within their means, a small number of individuals may develop patterns of behaviour that can lead to harm. It is our responsibility — not just a regulatory checkbox — to take meaningful steps to identify those players and provide practical tools and support.

Responsible gaming at crekcex is not limited to a single page or a single feature. It is embedded across the platform: in how we design account dashboards, how we communicate with players, how we handle bonus eligibility for players showing signs of distress, and how our customer support team is trained to respond to at-risk players. We actively monitor for unusual or escalating play patterns and may proactively contact players we believe may need support.

Our core responsible gaming principles are as follows:

• Gambling is entertainment, not a financial strategy. Never chase losses or gamble with money you cannot afford to lose.
• Set a budget before you play — and stick to it, whether you are betting on a Bangladesh Tigers T20 match or spinning slots.
• Take regular breaks. Do not let a single session extend for hours without a pause.
• Do not gamble under emotional stress, while intoxicated, or when you are trying to recover money you have already lost.
• Keep gambling separate from your daily responsibilities — work, family, and financial obligations always come first.

02 Age Restriction & 18+ Policy

crekcex operates a strict 18+ age policy. Access to the platform — including browsing the game lobby, registering an account, making a deposit, or placing a bet — is exclusively permitted for individuals who are 18 years of age or older. This policy applies to all players across Bangladesh without exception.

How We Verify Age

All players are required to provide their date of birth at the point of registration. Before any withdrawal is processed, our KYC (Know Your Customer) team verifies age through government-issued identity documents — including the National Identity Card (NID), Passport, or Birth Certificate issued by Bangladeshi authorities. Any account for which we cannot confirm that the account holder is aged 18 or above will be suspended pending investigation.

Our Obligations Regarding Minors

If crekcex identifies or receives a credible report that a person under the age of 18 has accessed or registered on the platform, we will:

• Immediately suspend the account in question.
• Investigate the registration circumstances and any transactions made.
• Refund any net deposits made by the minor (less any fraudulently obtained winnings).
• Permanently close the account and delete associated personal data where legally permissible.
• Report the incident internally and take steps to prevent recurrence.

03 Deposit Limits

Deposit limits are one of the most effective tools for maintaining control over how much money you spend on gambling. crekcex allows every player to set their own deposit limits in Bangladeshi Taka (৳ BDT) — applied at the daily, weekly, or monthly level — directly through their account dashboard. There is no minimum limit amount, and you can set limits across multiple timeframes simultaneously.

How Deposit Limits Work

• Immediate reduction: If you reduce an existing limit — for example, lowering your weekly cap from ৳10,000 to ৳5,000 — the new lower limit takes effect immediately with no delay.
• 24-hour cooling period for increases: If you wish to increase a limit — for example, raising your daily cap — a mandatory 24-hour cooling period applies before the increase takes effect. This protects you from impulsive decisions made in the heat of a game session.
• System-level enforcement: Deposit limit checks are enforced at the payment processing level. Even if you attempt to deposit via bKash, Nagad, Rocket, or Upay, the transaction will be declined if it would exceed your active limit.
• No penalty for setting limits: Setting a deposit limit does not affect your access to games, bonuses, or any other platform feature. It is purely a safety tool for your benefit.

04 Time-Out & Cooling-Off Period

Sometimes you simply need a break. The time-out feature on crekcex allows you to temporarily suspend your account for a short, defined period — without permanently closing it. This is ideal for players who feel they need space to reassess their habits, recover from a difficult session, or simply take a scheduled break from gambling activity.

Available Time-Out Durations

• 24 hours
• 48 hours
• 7 days
• 30 days (extended cooling-off)

What Happens During a Time-Out

• You cannot log in to your crekcex account.
• All deposits via bKash, Nagad, Rocket, and Upay are blocked.
• Pending bets placed before the time-out are settled normally; winnings are credited and held in your account balance until the time-out ends.
• All promotional and marketing emails are paused for the duration of your time-out.
• The time-out cannot be cancelled early — it runs its full duration regardless of request.

After the time-out period expires, your account is automatically reactivated. You will receive an email notification confirming reactivation, along with links to our responsible gaming tools in case you wish to set new deposit limits or extend your break before resuming play.

05 Self-Exclusion

Self-exclusion is a formal, binding restriction that prevents you from accessing your crekcex account for a significant period of time. It is the most powerful responsible gaming tool we offer and is designed for players who recognise that their gambling has become — or is at risk of becoming — a problem.

Self-Exclusion Periods

• 6 months — minimum self-exclusion period
• 1 year
• 3 years
• Permanent — account is closed and cannot be reopened

What Self-Exclusion Covers

How to Self-Exclude

You can request self-exclusion through two channels:

• Account Settings: Log in to crekcex, go to Account Settings → Responsible Gaming → Self-Exclusion, choose your preferred duration, and confirm. The exclusion takes effect within 24 hours.
• Support Request: Email support@crekcex from your registered email address with the subject line "Self-Exclusion Request — [Your Username]" and specify your preferred period. Our team will action the request within 24 hours and send a confirmation.

06 Warning Signs of Problem Gambling

Problem gambling can develop gradually and may not be immediately obvious — even to the person experiencing it. The following warning signs may indicate that gambling is transitioning from a form of entertainment into a harmful pattern of behaviour. If you recognise any of these signs in yourself or someone you know, please seek help without delay.

07 Self-Assessment Quiz

The following questions are adapted from widely used problem gambling screening tools. Answer honestly — these questions are for your own reflection only and are not submitted or recorded by crekcex. If you answer "Yes" to three or more questions, we strongly encourage you to consider activating self-exclusion or seeking professional support.

08 Support Resources & Getting Help

If you believe that your gambling habits — or those of someone close to you — are causing harm, there are resources available to provide guidance, counselling, and practical support. Seeking help is a sign of strength, not weakness. The following types of support are available to players across Bangladesh.

crekcex In-Platform Support

Our dedicated responsible gaming support team is available around the clock, every day of the year. Contact us at support@crekcex to:

• Activate self-exclusion immediately on your behalf.
• Set or lower deposit limits on your account.
• Request a full account activity statement for any time period.
• Discuss concerns about your gambling behaviour in complete confidence.
• Receive guidance on external counselling and support organisations.

General Guidance for Players in Bangladesh

While Bangladesh-specific gambling support infrastructure is still developing, general mental health and behavioural health support is available through several channels:

• Kaan Pete Roi (Bangladesh): An emotional support and crisis helpline operating in Bangladesh. If gambling-related stress is affecting your mental health, reaching out to a crisis support service is a positive step.
• National Mental Health Institute (NIMH), Dhaka: Bangladesh's primary mental health institution, which provides outpatient counselling for behavioural and impulse-control issues including problem gambling.
• Trusted personal networks: Speaking to a trusted family member, friend, religious leader, or community figure in your city — whether Dhaka, Sylhet, or Khulna — is often the most accessible first step.

Advice for Friends and Family

If you are concerned about a friend or family member's gambling habits, here are some practical steps you can take:

• Approach the conversation with empathy rather than judgment — problem gambling is a recognised behavioural condition, not a character flaw.
• Share your specific observations calmly and factually, rather than issuing ultimatums.
• Encourage them to use the self-exclusion tools available on crekcex and other platforms they may use.
• Support them in seeking professional counselling if they are willing.
• Set clear and healthy financial boundaries to protect your own household finances while they work through their difficulties.